Monday, February 25, 2013
What is Do Not Disturb (DND) service and How to Start the DND service on your number
DND stands for Do Not Disturb.
DND will make sure that customers will not get any unsolicited commercial Calls and SMS from any kind of telecommunication services.
According to the TRAI (Telecom Regulatory Authority of India is the Indian government agency which defines policies and regulations for wireless communication service providers) it was effective from 27th September in 2011.
How to START DND Service on your number
Customers (Landline and Mobile users) who do not want to receive commercial calls/sms either can dial 1909 (toll free) or can use SMS to START the DND.
There are two categories available for stopping unsolicited calls/sms.
(a) Fully Blocked Category - Ensures stoppage of all commercial Calls/SMS
(b) Partially Blocked Category - Ensures the stoppage of all commercial Calls/SMS except SMS from one of the opted preferences
(a) Register for fully Blocked Category using SMS
1. Type "START 0" in the message.
2. Send this SMS to 1909
(b) Register for Partially Category using SMS
1. Type "START (preferred option)"
2. Send this SMS to 1909
There are 7 preferences available in this category -
Banking/Insurance/Financial Products/Credit Cards - 1
Real Estate - 2
Education - 3
Health - 4
Consumer goods and automobiles - 5
Communication/Broadcasting/Entertainment/IT - 6
Tourism - 7.
For e.g.- If you want to receive messages that is only related to Health products, then send SMS "START 4" to 1909 etc.
Within 24 hours of successful registration of DND you will receive an SMS confirming the same and a Unique Registration Number. The registration will be effective within the 7 days of placing your request.
Check DND registration status on your number
If you are still receiving the unsolicited commercial calls/sms then you can register a complaint with your service provider within 3 days of receipt of such calls/sms.Either you can dial 1909 or send below sms for complaining.
For complaint through SMS -
1. Write "the unsolicited commercial communication, XXXXXXXXXX, dd/mm/yy"
2. Send to 1909.
Note: - XXXXXXXXXX - is the telephone number where sms/call coming
dd/mm/yy - The date when call/sms comes.
Check DND Complain Status online
How to STOP DND Service on your number
For de-activating the DND service send SMS “STOP” to 1909.
Click Here to know - How to register a complaint for the Do Not Disturb or DND
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